At The Bike Doctor, customer satisfaction is so important to us so we make sure that our service is at the top of our game, always. We’re always listening, learning, and being proactive with new training, tools and technology. We’re building quite the reputation for our service and skill set. Take a look at our reviews page to see what past customers have thought of our service.

We service everywhere in Metropolitan Melbourne, Extending into the Northern and Eastern outer suburbs including rural areas. Check out our "Service Footprint" by clicking the 'About' menu.

The Bike Doctor fills a broad spectrum of duties from day to day, however most of our days are spent servicing private clients bikes at their home or workplace.

We also do a all-day bookings for fleet servicing (schools, businesses, etc), bike storage installation, e-bike conversions, and more! So our days vary depending who calls us in.

Usually, Annual servicing of your bike is recommended. However if your bike is used for commuting, or if you ride it more than 3 times per week, Twice or 3 Times per year is recommended depending on the conditions you ride in. 

You can keep your bike in good condition by regularly cleaning it. Also regular lubrication of the chain and frequent checks of components and bolts minimise accidents.

We have worked on thousands of different bikes over the years! It will be hard to find a bike too specialised for us to work on. We do mountain bikes, road bikes, commuter bikes, cargo bikes, e-bikes, tandem bikes, recumbent bikes, trikes and even fitness bikes.

We also not only work on bikes, But Scooters, E-Scooters, Wheelchairs and other Accessibility Devices.

Not really! Many customers aren’t able to be present during our business hours, but we have many workarounds. We are as flexible as you are. 

Option 1: If you can’t be home, it may be convenient to ride or drive in to work with the bike, and we will do the service there.

Option 2: Most customers leave their bikes accessible so we can provide the service while they’re away. 

• Hide a garage remote or door key.

• Leave it in a safe place around the back/side of the property, out of view.

• Leave it locked up and hide a key, or tell us the combination.

• Leave it with a neighbor or co-worker.

Option 3: Organise our arrival time for when you’re there, and tell us where to put the bike once we’re done.

We stock a massive assortment of hi-quality spare parts to all jobs. We stock genuine Shimano and SRAM drivetrain parts, and everything from cables to brake pads, grips, tires, fork seals, bar-tape, spokes, rim tape, bottom brackets, chains, cassettes, chain rings, rotors, basic seat posts, saddles, even spare nuts and bolts. 

However, not all parts or quality levels can be kept on-board. If you need something specific it should be arranged ahead of time where possible. 

If we don’t have a part we’re happy to get it organized for you ahead of a return visit. In many cases we don’t charge a minimum fee for the return visit – we keep things fair, and it is up to the decision of the mechanic on the day, based on the situation.

Yes. Group services for three bikes or more can be done at discounted rates at the one location. Get your riding buddies, family, or collleagues together so you can all save! The most common discount is 10% off the service cost, when 3 or more Basic (or bigger) services are purchased.

We will travel to your home and business with the tools and spares necessary to complete most jobs. In rare occasions your bike may need to be taken back to our workshop to continue it service. Your bike will be returned at an agreed time.

We don’t need you to provide space to work in, or parking. We work inside or behind our work vehicles, and in the event there is no adequate parking at your location, we will load up your bike and drive somewhere suitable nearby. We’re good at solving problems like this from day-to-day.

Approximately 30-45 minutes for a Basic Service, 1-1.5 hours for a Silver Service, and 3-4 hours for a Gold Service.  A full bike build from scratch can take 2-7 hours, with some very complicated builds taking 10+ hours, it really depends on the bike and its parts.

Please note, if you don’t think you have time to be present during the service, you’re more than welcome to leave or not be present for the whole appointment. We often work on customers bikes at home when they’re gone. We can follow instructions to lock them up once we’re done and send you an invoice.

Yes. Bike builds range from $50 for little child’s bikes, $89-129 for most adult bikes and ebikes, and up to $250 for complicated high-performance bikes such as triathlon race bikes, or downhill bikes including suspension setup. The minimum time required for any bike is 30 minutes. Dropper posts, tubeless, and handlebar/lever setup can be done at this time too. Building is charged at our general labor rate: $100 per hour. Keep in mind our minimum labor charge which varies depending on your location. (See 'About Us" Page)

For payment on-site, we can accept Visa, Mastercard, American Express, Online invoice or Bank Transfer. There is no additional charge for any option other than a 2.2% Surcharge for all Eftpos Transactions.